Privacy Policy
Last updated: March 31, 2026
MATEFORU Limited ("UChatMate", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI video generation, chat, and script writing platform.
1. Information We Collect
Information You Provide
- Account information: name, email address, password
- Payment information: processed securely by Stripe — we never store card details
- Content: video prompts, chat messages, scripts you create
- Communications: support requests, feedback
Automatically Collected
- Usage data: features accessed, session duration
- Device info: browser type, OS, screen resolution
- Log data: IP address, access times, referring URLs
- Cookies for session management and analytics
2. How We Use Your Information
- Provide, maintain, and improve the Service
- Process transactions and manage your account
- Send transactional emails
- Respond to support inquiries
- Analyze usage to improve products
- Detect and prevent fraud
3. What We Do NOT Do
- We do not sell your personal data
- We do not use your generated content for AI training
- We do not share information for advertising
4. Data Sharing
We may share information with:
- Payment processors (Stripe) for secure transactions
- Cloud providers for hosting and storage
- Law enforcement when required by law
5. Data Security
We use TLS 1.3 encryption in transit, encryption at rest, secure infrastructure, and regular security audits.
6. Data Retention
Data is retained while your account is active. You may request deletion at any time by contacting us.
7. Your Rights
- Access your personal data
- Request correction or deletion
- Export data in portable format
- Opt out of marketing communications
8. Children's Privacy
UChatMate is not intended for users under 18. We do not knowingly collect data from minors.